{"xsrfToken":"7b9ab4e7428b7c3c3ecaaaa227270e3dda3d11c3_lout","branding":{"id":"1","key":"sd","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7aeddbc5-a8de-493a-a504-23a77b73fc0f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjdlMjcyNi1mMTMxLTQzNWUtYTk0Yy0zZTk4ZmZiYjA0MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhZWRkYmM1LWE4ZGUtNDkzYS1hNTA0LTIzYTc3YjczZmMwZiI6WyJyZWFkIl19LCJleHAiOjE3NDQyODY2NjMsIm5iZiI6MTc0NDI4NjA2M30.g1Br-ddbRTLDq55oLXFXewcDv2RKwmpAYxAitoLXr3E&client=e67e2726-f131-435e-a94c-3e98ffbb0421&mode=fit","logoId":"7aeddbc5-a8de-493a-a504-23a77b73fc0f","isLogoAvailable":true,"helpCenterTitle":"Welcome to ASK Software Support","sharedPortalName":"ASK Software Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to ASK Software Support","sharedPortalName":"ASK Software Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#414141","helpCenterTitleColor":"#fbffe3","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sd","projectId":10000,"serviceDeskId":1,"name":"Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"21","name":"Advanced Admin Suite for Bitbucket","descriptionHtml":"","callToAction":"Advanced Admin Suite for Bitbucket","introHtml":"<p>Raise a support request for Advanced Admin Suite for Bitbucket</p>","icon":10521,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"22","name":"Favorites for Bitbucket","descriptionHtml":"","callToAction":"Favorites for Bitbucket","introHtml":"<p>Raise a support request for Favorites for Bitbucket</p>","icon":10522,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[6],"key":""},{"id":"18","name":"Improvement","descriptionHtml":"<p>Let us know what you think of the product or where we could improve upon</p>","callToAction":"Improvement","introHtml":"<p>If you're looking for a new feature or improvement let us know.</p>","icon":10498,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[6],"key":""},{"id":"1","name":"Notifyr - Notification for Bitbucket","descriptionHtml":"","callToAction":"Notifyr - Notification for Bitbucket","introHtml":"<p>Raise a support request for Notifyr - Notifications for Bitbucket.</p>","icon":10523,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[6],"key":""},{"id":"17","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10489,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[6],"key":""},{"id":"19","name":"Advanced Admin Suite for Jira","descriptionHtml":"","callToAction":"Advanced Admin Suite for Jira","introHtml":"<p>Raise a support request for Advanced Admin Suite for Jira</p>","icon":10521,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"24","name":"Request free license","descriptionHtml":"","callToAction":"Request free license","introHtml":"<p>Request your free license for <b>Favorites for Bitbucket</b> if you currently own a <b>valid Notifyr license</b>.</p>","icon":10504,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"20","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>If you require assistance reach out and I will help you get started.</p>","icon":10505,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Add-ons"}],"orderMapping":{"6":[1,21,22,18,17],"2":[1],"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4947a1ad-ce3c-3729-9c27-3fc06b873031","appLinkName":"System Confluence","appLinkUrl":"https://ask-software.atlassian.net/wiki","spaceKey":"ASK","spaceName":"ASK Documentation","spaceUrl":"https://ask-software.atlassian.net/wiki/spaces/ASK","isServer":false},"labels":[],"projectKey":"ASK","serviceDeskId":1,"kbLinkDomainURLs":["https://ask-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjdlMjcyNi1mMTMxLTQzNWUtYTk0Yy0zZTk4ZmZiYjA0MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyODcyNjMsIm5iZiI6MTc0NDI4NjA2M30.4kiSJuu5dbkNbe93uEE7sPTyS7hcDP1Yc6KT-aiI0ig","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e67e2726-f131-435e-a94c-3e98ffbb0421","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":22,"projectId":10000,"form":{"name":"Favorites for Bitbucket","descriptionHtml":"","callToAction":"Favorites for Bitbucket","intro":"<p>Raise a support request for Favorites for Bitbucket</p>","instructions":"","icon":10522,"iconUrl":"https://ask-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10051","fieldConfigId":"10151","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10113"],"values":[{"value":"10106","label":"Notifyr - Notifications for Bitbucket","selected":false,"children":[]},{"value":"10112","label":"Advanced Admin Suite for Bitbucket","selected":false,"children":[]},{"value":"10113","label":"Favorites for Bitbucket","selected":false,"children":[]},{"value":"10107","label":"Advanced Admin Suite for Jira","selected":false,"children":[]},{"value":"10108","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10048","fieldConfigId":"10148","label":"Bitbucket version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10147","label":"Add-on version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10042","fieldConfigId":"10141","label":"Support Entitlement Number (SEN)","description":"Please provide the SEN of the app, this can be found on 'manage apps' in Bitbucket or your license at https://my.atlassian.com","descriptionHtml":"<p>Please provide the SEN of the app, this can be found on 'manage apps' in Bitbucket or your license at <a href=\"https://my.atlassian.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://my.atlassian.com</a></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/22","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/22","calendarParams":{"firstDay":0,"date":"2025-04-10T13:54:23+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4947a1ad-ce3c-3729-9c27-3fc06b873031","appLinkName":"System Confluence","appLinkUrl":"https://ask-software.atlassian.net/wiki","spaceKey":"ASK","spaceName":"ASK Documentation","spaceUrl":"https://ask-software.atlassian.net/wiki/spaces/ASK","isServer":false},"labels":[],"projectKey":"ASK","serviceDeskId":1,"kbLinkDomainURLs":["https://ask-software.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjdlMjcyNi1mMTMxLTQzNWUtYTk0Yy0zZTk4ZmZiYjA0MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyODcyNjMsIm5iZiI6MTc0NDI4NjA2M30.4kiSJuu5dbkNbe93uEE7sPTyS7hcDP1Yc6KT-aiI0ig","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e67e2726-f131-435e-a94c-3e98ffbb0421","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ask-software","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7b9ab4e7428b7c3c3ecaaaa227270e3dda3d11c3_lout","baseUrl":"https://ask-software.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ask-software.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e67e2726-f131-435e-a94c-3e98ffbb0421","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c86bb6ffedc744448683af4357226b0a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}